Libia Cornelio
UX design
Hi! Welcome to my Website
I ´m Pedro Pérez Fernández
Just a Digital Transformation enthusiast enjoying this ride and always looking for new challenges.
- Age 44
- Address Madrid, Spain
- E-mail hola@pedropf.com
During these years I have had the chance to work in different roles, samples of which are: Systems Consultant, Systems Architect, Technical Presales, Account Manager or Customer Success.
I´m highly experienced on WW Enterprise Support and have managed multiple high-value Enterprise Level accounts worldwide , which has provided me with the opportunity of learning from difference working cultures.
For me, the customer is always the most important aspect of my working life, without a customer, we clearly do not have a business and I always do my best to ensure that I can be relied upon and trusted.
Professional Skills
Education
2023
Cybersecurity fundamentals
Palo Alto Networks Academy
2017 - 2018
Master Digital Transformation
IE Business School
2015
The Consultative Process
Wilson Learning School
2010
VMware Vsphere training certification
CAS Training
2002
Master Networking Architecture
University of Alcala de Henares
2002
Assoc Bachelor degree Computer Science
University of Alcala de Henares / IES A. Avellaneda
Work Experience
Jul 2022 - Present
Senior CSM
Being part of the SASE Customer Success team and managing a portfolio of customers across EMEA (UK, Sweden, SouthAfrica, Spain, Switzerland, UAE), my main goal is to help my customers get the maximum benefit of their investment in our technology.
Main responsabilities:
• Manage a portfolio of enterprise customers, driving value realization
• Focus on client satisfaction, enhancing retention, renewals, and adoption rates.
• Oversee customer adoption, emphasizing enablement and increased product usage.
• Collaborate internally with cross-functional teams including Sales, Professional Services, Support team, Education, to provide best practices for extracting maximum value from Palo Alto products.
• Establish strategic relationships, manage customer health, and mitigate risks post-onboarding.
• Develop functional expertise in Palo Alto solutions to support day-to-day interactions.
• Conduct periodic strategic business reviews, aligning outcomes with Palo Alto solutions.
• Map customer businesses, ensure contract renewals, and identify new needs.
• Identify growth opportunities and leverage resources to drive customer success.
• Engage in strategic account planning with key stakeholders, acting as a renewals brand ambassador.
Sept 2011 - June 2022
Lead Technical Account Manager
Being part of the EMEA Customer Success team and managing accounts worldwide, like in South Africa, Turkey, Italy, Germany and Spain, my first responsibility is to understand how customer´s virtualization, mobility, networking and cloud solutions interact with the business, focusing on providing technical support and advice, building and maintaining relationships between support team and remote customers.
I have high visibility and interact with many groups internally and externally to help achieving an excellent level of customer service and satisfaction, building a solid foundation and extending the relationship between the company and customers.
I am also valued as a single point of contact and the ‘face of Citrix’ to my customers. I also create and provide content, mentoring, and leadership through more difficult scenarios across the team.
2011 - 2011
Project Manager & Presales Engineer
I had both roles in this company; Technical pre-sales engineer and Project Manager, working with different technologies and leading the implementation.
One my successful projects was the selling and the implementation of a Citrix environment for Telefonica Moviles, in order to work with SAP BPC.
Jun 2010- Mar 2011
Senior Consultant
My main activities were focused on developing projects with different technologies and also maintaining customer’s architecture hosted in our Cloud.
Apr 2007- Jun 2010
Senior System Engineer
Being part of the IT staff and responsible of the internal architecture, developing the best technical strategy for the company.
Jun 2006 - Apr 2007
Senior Consultant
Belonging to the "Telefonica moviles operational Team", Optimizing processes and procedures in order to improve the performance of the technical team for their daily management tasks. Also, providing high level support when needed.
Dec 2005 - Jun 2006
Senior Consultant
As member of the IT team, developing new procedures to improve the management of the environment and providing support to the first support line of the team.
Jun 2005 - Dec 2005
Junior Consultant
Developing projects with different technologies, like Microsoft, Citrix and VMWare
Feb 2004 - Jun 2005
Senior System Administrator
Belonging to the IT team, my main responsibility was the creation of new Citrix architecture to help the call centers to work more efficiently. I was the leader of that project during all cycle. Also, one of my other tasks was to provide support to the first support line of the team.
Jan 2002 - Feb 2004
Junior System Administrator
Assigned to the health centers and hospitals project, belonging to the "Madrid Area 3" IT team, my main responsibility was to provide technical support to the health centers of the area, both SW and HW support
Certifications Achieved
2024
SASE System Engineer Professional
Palo Alto Networks
2022
Palo Alto Networks Certified Cybersecurity Entry-Level Technician
Palo Alto Networks
2019
AWS Certified Solutions Architect - Associate (SAA)
AWS
2019
Citrix Certified Sales Professional (CCSP)
Citrix
2019
Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)
Citrix
2019
Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)
Citrix
2017
Citrix CCE-V (Citrix Certified Expert-Virtualization)
Citrix
2016
Citrix CCP-V (Citrix Certified Professional - Virtualization)- Expired
Citrix
2016
Citrix CCA-V (Citrix Certified Associate - Virtualization) - Expired
Citrix
2015
Citrix CCEE (Citrix Certified Enterprise Engineer) - Expired
Citrix
2015
Citrix CCP-M (Citrix Certified Professional – Mobility) - Expired
Citrix
2014
Citrix CCIA (Citrix Certified Integration Architect) for Virtualization (Expired)
Citrix
2012
MCITP Virtualization Administrator - Expired
Microsoft
2010
MCITP Server Administrator on Windows Server 2008
Microsoft
2010
VMware VCP Vsphere - Expired
VMware
2010
VMware VTSP
Vmware
2010
Vmware VSP
Vmware
2009
ITIL V3 Foundation
EXIN
2007
MCSA 2003 - Expired
Microsoft
Awards and Achievements
INNOVATION AWARD (Citrix 2016)
I got this award thanks to the collaboration as mentor of the EMEA team, about a new delivering service model called “The Consultative Process”. As mentor, I had to deliver different training and create content, in order to help the team to get familiarized with the new processes.
MVP (Citrix 2020)
I got this award thanks to different worldwide activities i was involve in. I was member of different internal WW teams, which were responsible of improving several Key services. I offered myself as volunteer to be part of these teams, while keeping my regular activities and providing same good level of service to my customers.
Volunteer Experience
Red Cross
Jan 204 - present
Collaborating in a day center for children, helping them with their homework, among other things
Kenya
August 2016
Volunteering in Kenia, collaborating with an Orphanage / School located in an small village close to Nairobi
Nepal
July-August 2017
Volunteering in Nepal, collaborating with orphanages in Pokhara and Kathmandu
Peru
August 2019
Volunteering in Huancayo, Province of Peru, collaborating in orphanages and Young Mothers center located in Sicaya.
AlliAyudo.org
2017- 2020
Managing and coordinating international volunteering, in the same places where I have been collaborating as volunteer.
JuntosSalimos.es
April 2020- Jan 2021
Designing and maintaining the web site juntossalimos.es. This project was created during the covid-19 crisis, in order to bring help to hospitals and old people’s home, delivering all kind of needs they could have, specially medical equipment, with the help of volunteers and donations.
Portfolio as Web Designer (Just as hobby)
Places I have visited (due Work or Pleasure)
My Interests
- Sports
- Healthy food
- Animals
- Nature
- Travel
- movie theater
- Learn something new
- Web Design
Contact Me
If you’d like to get in touch with me, you can do it by using the form below or my e-mail address
- E-mail hola@pedropf.com
- Address Madrid, Spain