Pedro Pérez Fernández | Executive Portfolio


Executive Portfolio · Cybersecurity · Customer Success

Pedro Pérez Fernández

Senior Technical Success & Customer Success Leader

I bridge cybersecurity, customer success and enterprise transformation, helping organizations adopt cloud security technologies with a customer-first, value-driven approach.

Work Experience
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Executive Summary

20+ years helping enterprise customers succeed.

Senior technology professional with deep experience across cybersecurity, cloud, virtualization, enterprise IT, technical account management and customer success.

20+

Years of professional experience

11

Years at Citrix across technical relationship and account management roles

EMEA

Enterprise customers across UK, Sweden, South Africa, Spain, Switzerland and UAE

Core Expertise

Strategic Areas

Customer Success
Cybersecurity
SASE
ZTNA
Cloud Security
Digital Transformation
Executive Stakeholder Management
Enterprise IT
Virtualization
Cloud Computing
Account Management

Selected Impact

Practical impact across customers, technology and community.

Enterprise accounts across EMEA

Managed strategic enterprise customers across multiple countries and regions.

SASE adoption programs

Supported adoption, renewals and customer value realization around modern cybersecurity platforms.

11 years at Citrix

Built long-term trusted-advisor relationships in virtualization, mobility, networking and cloud technologies.

Customer success + cybersecurity

Bridged business outcomes, technical advisory and value-driven customer engagement.

International volunteering

Participated in and coordinated volunteering initiatives across Kenya, Nepal, Peru and Uganda.

Digital initiatives

Created and supported technology projects with social impact, including JuntosSalimos.es.

Work Experience

Professional Experience

Senior Technical Success Manager Zscaler · Feb 2025 - Present
  • Supporting enterprise cybersecurity customers.
  • Driving strategic adoption and customer success initiatives.
  • Helping organizations maximize value from cloud security technologies.
Senior Customer Success Manager Palo Alto Networks · Jul 2022 - Feb 2025
  • Managed enterprise SASE customers across EMEA.
  • Focused on adoption, renewals and strategic account planning.
  • Worked with cross-functional teams including Sales, Professional Services, Support and Education.
  • Supported cybersecurity and cloud transformation initiatives.
Lead Technical Account Manager Citrix · Oct 2016 - Jun 2022
  • Managed enterprise accounts across EMEA.
  • Trusted advisor for virtualization, mobility, networking and cloud technologies.
  • Led onboarding, adoption, expansion and relationship management initiatives.
  • Delivered mentoring, content creation and technical leadership across teams.
Senior Technical Relationship Manager Citrix · May 2015 - Oct 2016
  • Focused on enterprise customer satisfaction and strategic account management.
  • Worked with Salesforce, Gainsight, cloud computing and account management processes.
Technical Relationship Manager Citrix · Sep 2011 - May 2015
  • Provided enterprise technical advisory and customer relationship management.
  • Supported critical enterprise virtualization environments.
Earlier Career SellcomGroup · Uniway · Mutualidad de la Abogacía · Telefónica · BBVA · Ozona · RACE · Bilbomática
Project Manager & Presales EngineerSellcomGroup Spain · Mar 2011 - Aug 2011
Senior ConsultantUniway · Jun 2010 - Mar 2011
Senior System EngineerMutualidad de la Abogacía · Apr 2007 - Jun 2010
Senior ConsultantTelefónica · Jun 2006 - Apr 2007
Senior ConsultantBBVA IT España · Dec 2005 - Jun 2006
Junior ConsultantOzona Consulting · Jun 2005 - Dec 2005
System AdministratorRACE · Feb 2004 - Jun 2005
Junior System AdministratorBilbomática · Jan 2003 - Feb 2004

Education

Education & Learning

IE Business School

Executive Master in Digital Transformation · 2017 - 2018

Wilson Learning School

The Consultative Process · 2015

Universidad de Alcalá

Networking Architecture / LAN-WAN Management Program · Sep 2003

Universidad de Alcalá

Associate's Degree, Computer Science · Jun 2002

Certifications

Professional Credentials

Zscaler Certifications

Zscaler Digital Transformation Administrator (ZDTA) and Zscaler Digital Transformation Engineer (ZDTE).

SASE System Engineer Professional

Palo Alto Networks · 2024

Palo Alto Networks Certified Cybersecurity Entry-Level Technician

Palo Alto Networks · 2022

AWS Certified Solutions Architect - Associate

AWS · 2019

Citrix Certifications

CCE-V, CCP-V, CCA-V, CCEE, CCP-M, CCIA and cloud service certifications.

Microsoft & VMware

MCITP, VMware VCP, VTSP and VSP certifications.

Awards & Achievements

Recognition and contribution.

Citrix MVP

Recognition for worldwide activities, internal initiatives and contribution to service improvement.

Citrix Innovation Award

Awarded for mentoring and supporting the EMEA team around “The Consultative Process”.

Customer Success Contribution

Recognized through long-term work supporting strategic enterprise customers and cross-functional teams.

Volunteer Experience

International Volunteering

Spanish Red Cross

Social Care Worker · Jan 2024 - Present. Collaborating in a day center for children, helping them with homework among other things.

Uganda Volunteer Program

International volunteering initiative · February 2026.

Peru

International volunteer · Aug 2019 - Sep 2019. Volunteering in Huancayo, collaborating in orphanages and Young Mothers center located in Sicaya.

Nepal

International volunteer · Aug 2017 - Sep 2017. Collaborating with orphanages in Pokhara and Kathmandu.

Kenya

International volunteer · Aug 2016 - Sep 2016. Volunteering in an orphanage and school located in a small village close to Nairobi.

JuntosSalimos

Web Designer · Apr 2020 - Apr 2021. Digital and social initiative helping hospitals and elderly homes during COVID-19.

Technologies

Platforms & Technologies

Zscaler
Palo Alto Networks
Citrix
AWS
Azure
GCP
VMware
Microsoft
Salesforce
Gainsight
SASE
ZTNA
Cloud Security

Digital Initiatives

Projects beyond enterprise work

JuntosSalimos.es

Digital initiative created during COVID-19 to help hospitals and elderly homes through volunteers and donations.

Executive Personal Branding

Modern portfolio focused on cybersecurity, cloud, enterprise technologies and customer success.

Volunteer Technology Projects

Coordination of digital collaboration and international volunteering initiatives.

Let’s build the next conversation.

Open to conversations around customer success, cybersecurity, SASE, cloud security, enterprise technologies and digital transformation.

✉️ hola@pedropf.com
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