Pedro Pérez Fernández

My online resume

Hello

I'm Pedro Pérez Fernández

Digital Transformation Enthusiast

  • Age 40
  • Address Madrid, Spain
  • E-mail hola@pedropf.com
  • Phone +34 654397501

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Hello! I am a passionate about Digital Transformation with more than 18 years of experience as IT professional, always looking for new challenges.

During these years I have had the chance to work in different roles, samples of which are: Systems Consultant, Systems Architect, Technical Presales, Account Manager or Support Engineer always assuming both the execution and leadership of projects.

I´m highly experienced on WW Enterprise Support and have managed multiple high-value Enterprise Level accounts worldwide (EMEA & MEA) which has provided me the opportunity to learn from difference working cultures.

For me, the customer is always the most important aspect of my working life, without a customer, we clearly do not have a business and I always go above and beyond what is expected of me to ensure that I can be relied upon and trusted.

Professional Skills

Cloud Computing
Digital Transformation
Account Management
Customer Service Management
AWS
Citrix
WordPress
Project Management
HTML
CSS
SEO
SEM
Web Design

Education

2019

AWS Solutions Architect

PluralSight

2019

Web Design, CCS & HTML

PluralSight

2017 - 2018

Master of Digital Transformation

IE Business School

2015

The Consultative Process

Wilson Learning School

2010

VMware Vsphere training certification

CAS Training

2001

Master Network Management Architecture

Alcala de Henares University

1999 - 2002

Bachelor degree Computer Science

Alcala de Henares University

Work Experience

2011- Currently here

Lead Technical Account Manager

Belonging to the EMEA Customer Success team and managing accounts worldwide, like in South Africa, Turkey, Italy, Germany and Spain, my first responsibility is to understand how customer´s virtualization, mobility, networking and cloud solutions interact with the business, focusing on providing technical support and advice, building and maintaining relationships between support team and remote customers.

I have high visibility and interact with many groups internally and externally to help achieving an excellent level of customer service and satisfaction, building a solid foundation and extending the relationship between the company and customers.

I am also valued as a single point of contact and the ‘face of Citrix’ to my customers. I also create and provide content, mentoring, and leadership through more difficult scenarios across the team.

I have been promoted 2 times.

2011 - 2011

Project Manager & Presales Engineer

I had both roles in this company; Technical pre-sales engineer and Project Manager, working with different technologies and leading the implementation.

One my successful projects was the selling and the implementation of a Citrix environment for Telefonica Moviles, in order to work with SAP BPC.

Jun 2010- Mar 2011

Senior Consultant

My main activities were focused on developing projects with different technologies and also maintaining customer’s architecture hosted in our Cloud.

Apr 2007- Jun 2010

Senior System Engineer

Being part of the IT staff and responsible of the internal architecture, developing the best technical strategy for the company.

Jun 2006 - Apr 2007

Senior Consultant

Belonging to the "Telefonica moviles operational Team", Optimizing processes and procedures in order to improve the performance of the technical team for their daily management tasks. Also, providing high level support when needed.

Dec 2005 - Jun 2006

Senior Consultant

As member of the IT team, developing new procedures to improve the management of the environment and providing support to the first support line of the team.

Jun 2005 - Dec 2005

Junior Consultant

Developing projects with different technologies, like Microsoft, Citrix and VMWare

Feb 2004 - Jun 2005

Senior System Administrator

Belonging to the IT team, my main responsibility was the creation of new Citrix architecture to help the call centers to work more efficiently. I was the leader of that project during all cycle. Also, one of my other tasks was to provide support to the first support line of the team.

Jan 2002 - Feb 2004

Junior System Administrator

Assigned to the health centers and hospitals project, belonging to the "Madrid Area 3" IT team, my main responsibility was to provide technical support to the health centers of the area, both SW and HW support

Certifications Achieved

2019

AWS Certified Solutions Architect - Associate (SAA)

AWS

2019

Citrix Certified Sales Professional (CCSP)

Citrix

2019

Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)

Citrix

2019

Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)

Citrix

2017

Citrix CCE-V (Citrix Certified Expert-Virtualization)

Citrix

2016

Citrix CCP-V (Citrix Certified Professional - Virtualization)- Expired

Citrix

2016

Citrix CCA-V (Citrix Certified Associate - Virtualization) - Expired

Citrix

2015

Citrix CCEE (Citrix Certified Enterprise Engineer) - Expired

Citrix

2015

Citrix CCP-M (Citrix Certified Professional – Mobility) - Expired

Citrix

2014

Citrix CCIA (Citrix Certified Integration Architect) for Virtualization (Expired)

Citrix

2012

MCITP Virtualization Administrator - Expired

Microsoft

2010

MCITP Server Administrator on Windows Server 2008

Microsoft

2010

VMware VCP Vsphere - Expired

VMware

2010

VMware VTSP

Vmware

2010

Vmware VSP

Vmware

2009

ITIL V3 Foundation

EXIN

2007

MCSA 2003 - Expired

Microsoft

Awards and Achievements

INNOVATION AWARD (Citrix 2016)

I got this award thanks to the collaboration as mentor of the EMEA team, about a new delivering service model called “The Consultative Process”. As mentor, I had to deliver different training and create content, in order to help the team to familiarize with the new processes.   

MVP (Citrix 2020)

I got this award thanks to different worldwide activities i was involve in. I was member of different internal WW teams, which were responsible of improving several Key services. I offered myself as volunteer to be part of these teams, while keeping my regular activities and providing same good level of service to my customers. 

Volunteer Experience

Kenya

August 2016


Volunteering in Kenia, collaborating with an Orphanage / School located in an small village close to Nairobi

Nepal

August 2017


Volunteering in Nepal, collaborating with orphanages in Pokhara and Kathmandu

Peru

August 2019


Volunteering in Huancayo, Province of Peru, collaborating in orphanages and Young Mothers center located in Sicaya.

AlliAyudo.org

2017- Present


Managing and coordinating international volunteering, in the same places where I have been collaborating as volunteer.

JuntosSalimos.es

April 2020- Present


Designing and maintaining the web site juntossalimos.es. This project was created during the covid-19 crisis, in order to bring help to hospitals and old people’s home, delivering all kind of needs they could have, specially medical equipment, with the help of volunteers and donations.

Portfolio as Web Designer

laropitademartina.es

laropitademartina.es

Alazandecoracion.es

Alazandecoracion.es

Tu web Ideal

Tu web Ideal

Tombola Mariquilla

Tombola Mariquilla

JuntosSalimos

JuntosSalimos

Allí Ayudo

Allí Ayudo

Client
Personal Project
Project
Alliayudo.org

This is one of my personal projects. I decided to created it in order to keep helping the friends I made during my volunteering trips. I have been sending volunteers to Nepal, Peru and Kenia. I was able to achieve 2 impornat goals: Help them to life this amazing experience

Places I have visited (due Work or Pleasure)

Any Statistics

18

Years of experience

With lot of passion

17

Countries visited

This number will be increased soon

17

Certifications achieved

Always learning something new

My Interests

  • Sports
  • Healthy food
  • Animals
  • Nature
  • Travel
  • movie theater
  • Learn something new

Contact Me

If you’d like to get in touch with me, you can do it using the form below or my e-mail address

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