I'm Pedro Pérez Fernández
Digital Transformation Enthusiast
- Age 41
- Address Madrid, Spain
- E-mail firstname.lastname@example.org
I’m just a Digital Transformation enthusiast enjoying this ride and always looking for new challenges.
During these years I have had the chance to work in different roles, samples of which are: Systems Consultant, Systems Architect, Technical Presales, Account Manager or Support Engineer always assuming both the execution and leadership of projects.
I´m highly experienced on WW Enterprise Support and have managed multiple high-value Enterprise Level accounts worldwide (EMEA & MEA) which has provided me the opportunity to learn from difference working cultures.
For me, the customer is always the most important aspect of my working life, without a customer, we clearly do not have a business and I always go above and beyond what is expected of me to ensure that I can be relied upon and trusted.
AWS Solutions Architect
Web Design, CCS & HTML
Master Network Management Architecture
Alcala de Henares University
Bachelor degree Computer Science
Alcala de Henares University
Belonging to the EMEA Customer Success team and managing accounts worldwide, like in South Africa, Turkey, Italy, Germany and Spain, my first responsibility is to understand how customer´s virtualization, mobility, networking and cloud solutions interact with the business, focusing on providing technical support and advice, building and maintaining relationships between support team and remote customers.
I have high visibility and interact with many groups internally and externally to help achieving an excellent level of customer service and satisfaction, building a solid foundation and extending the relationship between the company and customers.
I am also valued as a single point of contact and the ‘face of Citrix’ to my customers. I also create and provide content, mentoring, and leadership through more difficult scenarios across the team.
I had both roles in this company; Technical pre-sales engineer and Project Manager, working with different technologies and leading the implementation.
One my successful projects was the selling and the implementation of a Citrix environment for Telefonica Moviles, in order to work with SAP BPC.
Belonging to the IT team, my main responsibility was the creation of new Citrix architecture to help the call centers to work more efficiently. I was the leader of that project during all cycle. Also, one of my other tasks was to provide support to the first support line of the team.
AWS Certified Solutions Architect - Associate (SAA)
Citrix Certified Sales Professional (CCSP)
Virtual Apps and Desktops Service on Citrix Cloud Certified (CC-VAD-CC)
Virtual Apps and Desktops Service Integration with Microsoft Azure Certified (CC-VAD-MA)
Citrix CCE-V (Citrix Certified Expert-Virtualization)
Citrix CCP-V (Citrix Certified Professional - Virtualization)- Expired
Citrix CCA-V (Citrix Certified Associate - Virtualization) - Expired
Citrix CCEE (Citrix Certified Enterprise Engineer) - Expired
Citrix CCP-M (Citrix Certified Professional – Mobility) - Expired
Citrix CCIA (Citrix Certified Integration Architect) for Virtualization (Expired)
MCITP Virtualization Administrator - Expired
MCITP Server Administrator on Windows Server 2008
VMware VCP Vsphere - Expired
ITIL V3 Foundation
MCSA 2003 - Expired
Awards and Achievements
INNOVATION AWARD (Citrix 2016)
I got this award thanks to the collaboration as mentor of the EMEA team, about a new delivering service model called “The Consultative Process”. As mentor, I had to deliver different training and create content, in order to help the team to familiarize with the new processes.
MVP (Citrix 2020)
I got this award thanks to different worldwide activities i was involve in. I was member of different internal WW teams, which were responsible of improving several Key services. I offered myself as volunteer to be part of these teams, while keeping my regular activities and providing same good level of service to my customers.
Volunteering in Kenia, collaborating with an Orphanage / School located in an small village close to Nairobi
Volunteering in Nepal, collaborating with orphanages in Pokhara and Kathmandu
Volunteering in Huancayo, Province of Peru, collaborating in orphanages and Young Mothers center located in Sicaya.
Managing and coordinating international volunteering, in the same places where I have been collaborating as volunteer.
April 2020- Present
Designing and maintaining the web site juntossalimos.es. This project was created during the covid-19 crisis, in order to bring help to hospitals and old people’s home, delivering all kind of needs they could have, specially medical equipment, with the help of volunteers and donations.
Places I have visited (due Work or Pleasure)
Years of experience
With lot of passion
This number will be increased soon
Always learning something new
- Healthy food
- movie theater
- Learn something new